The following are available upon request. Please note this in your reservation, or reply to your reservation confirmation. Please note that these requests must be done prior to August 15.

• Roll-In Shower - only available in certain room types (noted in room descriptions)

• Shower Seat - portable

• Hearing Impaired room

• Wheelchair accessible room

• Refrigerator, only if your room does not have a mini-bar refrigerator (Medical Need Only Please, as there is limited supply)

A keycard is required to access rooms on the 7th floor.

No keycard is required for the elevators or any other floors.

Parking is valet only.

Upon arrival go directly to the parking garage, off Chartres Street and unload your luggage there. A bell staff person can assist you to the lobby from there if needed.

Parking rates can be viewed on the Omni Royal website here: www.omnihotels.com/hotels/new-orleans-royal-orleans.

Decadent Duck guests receive a 20% discount on parking rates automatically.

The Omni will issue each registered guest in your room an Omni Wristband which is required to access the pool area on Friday, Saturday and Sunday.

A keycard is also required to access the pool area at all times.

Decadent Ducks will also have Duck wristbands available which identify you as part of the group and provide you discounts at various shops, restaurants and galleries in town.

At our Friday Welcome Party, you will purchase a drink ticket for the type of drink that you desire; beer/wine, cocktail or soft drink and then redeem that ticket at the bar.

You may pay cash, credit/debit or charge to your room.

Please remember to tip your hard working bar staff.

If you need to change your departure date, it must be done before or at the time you check-in.

Changes to your departure date after you have checked in will incur an early departure fee of one night room and tax.

The use of a credit or debit card will initiate, at the time of check-in, an immediate deduction from your bank account (or hold on your credit card) for your room rate, inclusive of tax, for all room nights plus $100 per night for incidentals.

Upon check-out, any unused funds will be credited back to your bank account, and actual charges will be charged to your credit card.

Based upon the business rules of your bank, it may take 72 hours or longer for your bank to process this back to your bank account. Credit card holds are typically released immediately upon the processing of the actual charges.

For this reason, you may see authorizations on your online account during your stay, which are not actual charges until you check out.

A complete list of current hotel policies can be seen here:

www.omnihotels.com/hotels/new-orleans-royal-orleans/property-details/policies

If your question has not been answered, please reach out to Troy by replying to any of the email confirmations you have received or by using the “Contact Us” for at the top of this page.